CANCELLATION & NO SHOW POLICY FOR ALL CLASSES, PRIVATE CLASSES, APPOINTMENTS, ENROLLMENTS, AND EVENTS

We recommend you arrive at least 10 minutes before class to settle in. The studio entrance will be locked promptly at class time for security purposes. Also, please be mindful of our in-studio late cancel policy (cancellation within 60 minutes of class start time will result in a $10 fee) and no show penalty fee ($15 fee including for members and/or pass holders). KEFI reserves the right to change class times or instructors. Please check our schedule for the most up-to-date class information. In the unfortunate event that KEFI has to cancel a class that a client signed up for, we will make efforts to accommodate each person on an individual basis. If a student is late to a class, gets locked out or late cancels, no credits for future classes or otherwise will be issued to students’ accounts.

A strict 72-hour cancellation policy is enforced regarding private classes, appointments, enrollments, special classes and events. If canceled prior to the 72 hour cancellation policy, customer will retain the credit on their account for the particular class type, special event or workshop.  Payment for any of these special types of classes cancelled during the 72-hour window prior to the class will be considered completely forfeited (no credits for future classes or otherwise will be issued to students’ account - no exceptions).

Any donations or fees paid to KEFI for any product, class or other item or service or to any of its owners or agents hereafter are also generally non-refundable, exceptions may be made if extenuating circumstances are deemed present by the management of KEFI on a case-by-case basis.